Refund policy
We want you to be happy with your purchase. Eligible items may be returned for a refund, store credit, or size exchange in line with the conditions below.
Returns
Returns should be requested within the allowed return window and items must be new, unused, unwashed, and returned with their original packaging.
Return process
Contact our customer-service team before sending anything back. Once your return is approved, follow the instructions provided and use a trackable shipping method. Customers are responsible for return-shipping charges unless the return is due to our error.
Refunds
After your return is received and inspected, we’ll process the approved refund or exchange and notify you by email. Bank or card-provider processing times may affect when the credit appears.
Damages and issues
Please inspect your order when it arrives. If an item is damaged or incorrect, contact us promptly and include clear photos or video so we can review the issue and determine the appropriate replacement or refund.
Exceptions / non-returnable items
- Items must be unworn, unwashed, and unaltered.
- Original packaging should be included.
- Items must be free from wear or damage unless they arrived damaged.
- Any special replacement exception is handled case by case by customer support.
Exchanges / returns
To request an exchange or return, contact customer service with your order number, the item involved, and the reason for the request. Approved refunds are sent back to the original payment method after inspection.
Refunds
We’ll let you know when your return has been received and inspected. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or card provider to post the credit.